â¢ Responsible for developing new direct business in New York, New Jersey. â¢ Provide strategic and proactive sales support to Value Added Resellers. â¢ Focusing on advanced applications for Interactive Intelligenceâs âAll in Oneâ Contact Center and Unified Communications Software Solutions. â¢ Create business and technology plans for clients which include hardware, software, and full lifecycle services with a focus on Return on Investment and Total Cost of Ownership. â¢ Accountable for all facets of pre and post sales cycle including qualification, acquisition and customer satisfaction. â¢ 2009, retired 100% of annual quota ($1.5M) in July, exceeded annual quota by 75% and added 14 new business clients to territory. â¢ 2010, retired 100% of annual quota ($1.75M) in June. â¢ 2011, exceeded annual quota targets of $2.5M by over 240%. â¢ Presidents Club 2009, 2010, 2011 Voice over IP, VoIP, Call Center, Contact Center, PBX, Business Phone System, SIP, IVR, ACD, UC, Unified Communications, Blended, WFM, Workforce Managment, Quality Monitoring
â¢ Responsible for developing new business in New York, New Jersey and Southern Connecticut. â¢ Established beachhead for flagship product with three fortune 10 companies in first year. â¢ Focused solutions around Ciscoâs IPCC product line, Speech Recognition design and implementation as well as eLoyaltyâs Behavioral/Speech Analytics service. â¢ Awarded Rookie of the year for outstanding achievement in first year of service. â¢ Exceeded quota in 2006 by June by 25%
â¢ Responsible for managing five District Sales Managers throughout the Northeast. â¢ Focused exclusively on Verizonâs Top Tier Strategic accounts. â¢ Create solutions with Verizonâs key technologies partners including Cisco, Genesys Labs, Edify, Witness, Rockwell / Aspect, Nortel, Nuance, etc. â¢ Maintained account management responsibilities for two Fortune 100 Companies. â¢ Created and implemented processes for RFPâs, sales execution, customer satisfaction and performance management. â¢ Exceeded 2004 yearly objective of $3 Million by 166%. â¢ Achieved over $17.5 Million in regional sales revenue. â¢ 2004 Masters Club Winner for outstanding performance.
â¢ Responsible for promoting the Chase âCall Center Visionâ to all lines of businesses. â¢ Act as technical Call Center subject matter expert for the National Consumer Services (NCS) division. â¢ Provide integration services for all Call Center related technologies. â¢ Perform management for Call Center projects with internal and external resources. â¢ Manage development and support personnel for all responsible technologies.
â¢ Manage selected installed base accounts in the North East Region. â¢ Responsible for developing new business in New York area. â¢ Responsible for bringing in first new customers to region in over two years. â¢ Achieved 75% of yearly quota objective in first 6 months. â¢ Supported and sold to many different vertical markets, such as Financial, Medical, Utilities, Retail Sales and Educational Institutions.
â¢ Manage sales engineering team and sales support resources. â¢ Provide the highest level of technical support to the regional sales force. â¢ Create and modify regional processes, procedures and support tools. â¢ Support Regional Director with forecasts, quota attainment and margin analysis. â¢ Create and assist regional teams with strategic business plans. â¢ Develop aggressive strategies to achieve high levels of customer satisfaction. â¢ Monitor and manage all Requests for Proposal activities. â¢ 1997 Winners Circle Award for Outstanding Team Performance.